Plans, seats and billing
Who can change the plan, where to find invoices, and what happens to the AI when credits run out.
Who can change the plan
The workspace owner and admins. They change seats and buy extra AI credits under Team → Plan & credits, and open Manage billing for invoices, card details and cancellation.
When the AI stops answering
Most likely the workspace has used this month’s AI credits. Everything else in Engine117 keeps working. Owners and admins can see what is left under Team → Plan & credits and buy extra credits; the monthly credits refresh at the start of the next billing month.
Cancelling
Cancel from Manage billing. The plan runs to the end of the month you paid for, and the workspace then returns to the free seat. Your data stays where it is. Payments are made in advance and are not refunded for a partly used month, as the Terms of Service set out.